CRS Specialist II

Company: East West Bancorp, Inc.
Location: El Monte
Posted on: May 5, 2021

Job Description:

IntroductionFor more than 45 years, East West Bank has served as a Pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With total assets over $52.2 billion, we're ranked among the top 25 largest banks by asset size in the United States. And since 2010, we have been recognized by Forbes magazine as one of "America's Best Banks." With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.OverviewThe CRS Specialist II will be responsible for providing best in class service to high net worth commercial customers of East West Bank by providing solutions to their complex needs. This position will require an individual to be able to multi task, and work with limited direction. Responsible for assisting internal and external customers with questions or concerns regarding new accounts and other items by performing New Account Onboarding, Operational Transactions, and general commercial account servicing, research and troubleshooting, as well as thinking outside the box for potential products or services for the customer to improve their experience with the ban and their customers/employees. The Senior CRS Specialist will also be assigned departmental projects to ensure that we are in compliance with state and federal regulations, as well as improving customer experience, and departmental reporting. Members of the Commercial Services Banking Center Manager act as a personal banker and liaison between Back Office business partners and the relationship managers for all depository services. The associate will be responsible for handling customer relations via phone/email and providing issue resolution within established guidelines, following department procedures and making sure to deliver resolution within established service levels.Responsibilities* Perform transactions such as new account onboarding, account transfers, overdraft reports, statements, copies of cleared checks, research, stop payment, wires, etc.* Demonstrate sound decision making while balancing risk in coordination with EWB Legal* Ensure CRM cases are up to date and current.* Function as the technical resource for Global Transaction Services Tier 1 Customer Services for both internal and external customers* Function as the technical expert supporting the customer transmission connectivity testing, registration and enablement process* Process requests and coordinate implementation of customers for Global Transaction Services (treasury management) products that are high risk and highly technical includes but are not limited to electronic data transmissions, remote deposit, electronic receivables, ACH and Positive Pay mapping, importing and file layouts* Serve as a Commercial Banking Operations resource to business partners by processing requests that pertain to Holding Escrows, EB5 Escrow, Insured Deposits, Loan Swaps, Entertainment, and review of Deposit Account Control Agreements* Act as a Project Lead on departmental projects and technology updates, such as CRM, Online Banking, etc.Qualifications* Bachelors degree preferred* CTP Licensing preferred* Minimum 5 years of Banking experience required* Minimum 5 years of Customer Service experience required* Experience with high net worth individuals and customers preferred* Strongly preferred knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations* Familiar with the latest security controls offered by the Bank's applications and be able to clearly communicate to the customer using the Bank's online banking systems* Thorough knowledge of Niche Markets such as Entertainment, Private Equity, Asset Based Lending, Capital Markets, Sponsor Finance, and Treasury Management products which also includes set up worksheets, bank legal agreements, and system requirements

Keywords: East West Bancorp, Inc., El Monte , CRS Specialist II, Accounting, Auditing , El Monte, California