Customer Success Specialist 3 - Business Banking Sales
Company: Wells Fargo
Location: El Monte
Posted on: January 11, 2022
Important Note: During the application process, ensure your contact
information (email and phone number) is up to date and upload your
current resume when submitting your application for consideration.
To participate in some selection activities you will need to
respond to an invitation. The invitation can be sent by both email
and text message. In order to receive text message invitations,
your profile must include a mobile phone number designated as
"Personal Cell" or "Cellular" in the contact information of your
At Wells Fargo, we are looking for talented people who will put our
customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity and inclusion in a
workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial
services to 21 million retail bank households and three million
small business customers through approximately 4,900 retail
branches, 17 customer service centers, and approximately 13,000
ATMs in 36 states and the District of Columbia. We serve and help
individuals and families in many aspects of their lives, helping
them buy homes, open first bank and savings accounts, buy cars to
get to and from work or school, and start or grow small businesses.
CSBB is focused on innovating and transforming with the customer at
the center, better enabling customers to engage with us how, when,
and wherever they choose. As an industry leader in many consumer
and small business areas - including retail deposits, debit card
transaction and purchase volume, and small business lending - our
primary goal is delivering for our customers.
CSBB Operations delivers a diverse set of foundational operational
and contact center services for the enterprise and to consumer,
small business, and wholesale customers, providing stability,
scalability, and security for Wells Fargo. Services include
deposits, payments and ATM operations, global fraud and claims,
account reconciliation, wire transfers, cash vault and lockbox
services, print and image services, unclaimed property processing,
legal order processing, estate care, and voice, email, chat, and
social media services for consumer and small business customers.
Divisions include ATM Strategy and Vendor Solutions; Business
Planning and Transformation; Customer Excellence, Controls and
Enablement; Customer Service; Fraud and Claims Management; Retail
Core Operations; and Workforce Management, Capacity Planning and
Consumer & Small Business Banking Operations (CSBBO) Contact
Centers serve consumer and small business customers through various
channels that include digital (online, mobile, and social) and
contact centers (phone, email, and correspondence). We provide
customers with convenient ways to manage their accounts how, where,
and when they wish.
The Customer Success Specialist 3 is an essential role within the
Business Banking Sales contact center and may be a good fit for you
if you would enjoy:
Delivering a best-in-class customer experience while adhering to
work guidelines, policies, and regulations.
Quickly answering customer inquiries or issues on complex financial
products, services and/or select customer segments via phone.
Excelling in a fast paced, collaborative environment that requires
accuracy, multitasking and effective communication.
Navigating multiple computer systems; researching and assessing
Assessing customer needs and offering products and services as
Compensation: Starting rate: $19.67 per hour.
Schedule may be eligible for a shift differential of 15% under the
terms of the shift differential policy.
Benefits: Read more about our rich selection of benefits you can
personalize to support your health and well-being, retirement,
financial security, and work-life needs. Copy and paste the link
into a new browser: www.wellsfargo.com/about/careers/benefits
Training: You will receive in-depth classroom training, continued
on-the-job training, and coaching to learn about Wells Fargo
banking products, procedures and services.
Training class starts on 1/24/2022 for 7 weeks and the training
hours are 8:30a.m. - 5:00p.m. Monday - Friday. You are required to
attend the full duration of this paid 7 weeks of training.
Schedule: Our Contact Center is open: Monday - Friday, 6:00 am
-6:00 pm PST. Schedules vary based on business need and include
working at least one weekend day and scheduled holidays to support
the business needs
2+ years of experience assessing and meeting the needs of customers
and/or solving customer problems demonstrated through work or
Ability to interact with integrity and a high level of
professionalism with all levels of customers, team members and
Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
Ability to influence, educate, and connect customer to technology
and share the value of digital banking options
Good attention to detail and accuracy skills
Ability to navigate multiple computer systems, applications, and
utilize search tools to find information
Basic Microsoft Office skills
Experience delivering results in a fast-paced, deadline driven
Ability to quickly learn business operations and processes
Excellent verbal, written, and interpersonal communication
Ability to negotiate, influence, and collaborate to build
Ability to be flexible and adjust plans quickly to meet changing
Must be able to attend full duration of required training
The salary range displayed below is based on a Full-time 40 hour a
CA-El Monte: Min: $37,400 Mid: $45,700
CA-El Monte: 9000 Flair Dr - El Monte, CA
All offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Visit https://www.wellsfargo.com/about/careers/benefits -for
Keywords: Wells Fargo, El Monte , Customer Success Specialist 3 - Business Banking Sales, Accounting, Auditing , El Monte, California
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