Desktop Services Engineer I
Company: East West Bank
Location: El Monte
Posted on: May 26, 2023
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Job Description:
Since 1973, East West Bank has served as a pathway to success.
With over 120 locations across the U.S. and Greater China, we are
the premier financial bridge between the East and West. Our teams
of experienced, multi-cultural professionals help guide businesses
and community members on both sides of the Pacific looking to
explore new markets and create new opportunities, and our sustained
growth and expertise in industries like real estate, entertainment
and media, private equity and venture capital, and high-tech help
build sustainable businesses and expand our associates' potential
for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top
performing commercial bank with an exclusive focus on the U.S. and
Greater China markets. With a strong foundation, and enterprising
spirit and a commitment to absolute integrity, East West Bank gives
people the confidence to reach further.
The Desktop Engineer provides advanced, prompt and reliable
technical assistance in person and over the phone to our Desktop
Team and East West Bank's users. Responsibility's include project
management, software and hardware troubleshooting, policy,
procedure and guideline creation and more. Attention to detail,
great customer service, and a positive attitude under pressure is
required.
To be considered for this role as a Desktop Engineer, the candidate
should have previous experience in customer service and support
with a background in Information Technology support and service or
related fields. This is a fast-paced environment and requires the
candidate to have a friendly demeanor, excellent communication
skills, and the ability to work in a team environment at close
quarters and make correct decisions based on the information on
hand.
Build, maintain and manage East West Bank's Windows 10
endpoints
Knowledge of computer hardware components and their function
relative to the overall operation of the equipment.
Manage and maintain endpoint device to assure they are available
for patching and updates
Manage and maintain Desktop Services knowledge base
Applications and OS support (Office 365 and Windows 10)
Create, track, follow up, and resolve work orders.
Identify user needs and act as customer advocate to ensure the
desktop maintains high performance and ease of use.
Strong skills associated with bridging technical problems that
cross functions, such as understanding cause and effect; root cause
relationships for complex problems.
Knowledge and familiarity with computer security, malware and
threat awareness related to supporting end user devices
Ownership, resolution and escalation of associated application
issues.
Keep up to date on current technology trends and learn how those
technologies would impact EWBC. Implement such technologies to
improve business processes.
Ability to travel locally as needed
Skills Required
Must have experience working with wireless networks, local area
networks, and possess network troubleshooting skills.
Must have an advanced understanding of end user platform type
systems and support of them in an enterprise environment.
Must be able to prioritize work.
PowerShell scripting knowledge a plus, but not required
iOS & Mac OS experience required
Positive attitude and excellent communication skills
Quick response time during business hours and after-hours
support
Knowledge and familiarity with computer security, malware and
threat awareness related to supporting end user devices.
Attention to detail and a customer first attitude
Strong skills associated with bridging technical problems that
cross functions, such as understanding cause and effect; root cause
relationships for complex problems.
Leadership qualities, applying pressure and praise consistently and
honestly.
Ability to interpret and apply company policies and procedures
Problem-solving skills.
Prepares written materials for direct reports
Effective time management
Handle projects independently and generate clear and concise
reports.
Knowledge:
Knowledge of the strategy, organizational authority,
interdependence of job duties, systems, and services of the
company.
Knowledge of computer hardware components and their function
relative to the overall operation of the equipment.
Experiencing working with Ivanti LANDesk a plus, but not
required
Work with the asset management team to clearly report items in
inventory, deployed equipment and recycled devices.
Educational background in IT or Customer Service Relations
Bachelor's degree from an Accredited University or 8 years IT
experience
4 years of experience in customer support or equivalent.
#LI-SR1
The base pay range for this position is USD $33.00/Hr. - USD
$37.00/Hr. Exact offers will be determined based on job-related
knowledge, skills, experience, and location.
Requisition ID: 2023-10455
Street: 9300 Flair Drive
Keywords: East West Bank, El Monte , Desktop Services Engineer I, Engineering , El Monte, California
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here to apply!
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