Director of Operations

Company: Ambulnz
Location: El Monte
Posted on: March 29, 2021

Job Description:

Ambulnz--is a--leading provider of mobile medical services and transportation in 26 US States and in the United Kingdom. We're transforming the patient experience by delivering at-home medical care that unleashes the full promise and potential of telemedicine. When medical transportation is required, Ambulnz's revolutionary digital application simplifies transport requests, vehicle dispatch, and provides real-time location and arrival times for our state-of-the-art vehicles. At Ambulnz, our employee experience begins with identifying and attracting incredible talent - hiring people who embody our core values and share our vision to provide quality patient care. We want Ambulnz to always be a place where employees grow, evolve and discover their existing and untapped potential. We are committed to building a company that every employee feels proud to be a part of - a place where we invest, grow and cultivate our most valuable asset - our people. We are bringing innovation to a stagnant industry and are looking for a Director of Operations to join our team! Position Summary: The Director of Operations provides leadership, direction, and mentorship to the operations team with a focus in customer service and efficiency. They must promote a positive work environment through teamwork and peer driven excellence while fostering professional relationships with all Ambulnz's customers and stakeholders. Essential Functions: The Director of Operations may be assigned one or more duties. These duties may include, but are not limited to, the following:

• Provide exceptional customer service to both internal and external customers.
• Serve as a role model for professionalism in both appearance and demeanor at all times.
• Promote and maintain a culture of trust and teamwork with the entire operational team.
• Serve as a point of contact for members of the operational team.
• Possess a thorough understanding of the service area, current services, and contracted facilities.
• Serve as a liaison between the field operations and the Communication Center.
• Collaborate with the Fleet Department to ensure efficient use and maintenance of vehicle resources.
• Oversee the implementation and maintenance of the quality assurance and improvement programs.
• Mentor employees, conduct performance evaluations when applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results.
• Collaborate effectively with management, Communication Center, and Fleet Department to ensure efficient daily operations.
• Demonstrate a high degree of familiarity with local, regional and state regulations that pertain to EMS.
• Demonstrate a high degree of familiarity and compliance with all internal and customer policies and procedures related to daily operations.
• Review data, reports and statistical information, analyze trends and render recommendations pertinent to operational effectiveness.
• Schedule and conduct operations staff meetings and/or training sessions.
• Participate in the selection of new personnel and the interview process.
• Address complaints and resolve problems as appropriate.
• Assist with driving performance evaluation and remediation.
• Provide guidance and/or corrective action to subordinates when needed
• Act as a resource for all field employees
• Provide daily oversight for Operations
• Assist management with operational changes
• Comply with all employment laws and support affirmative action/equal opportunity and diversity goals.
• Attend all mandatory meetings and training.
• Other duties and projects as assigned. Qualifications:
  • Minimum of three years of emergency medical operations experience.
  • Minimum of two years in general supervisory experience.
  • Demonstrated background of successful customer service experience.
  • Driving record in compliance with company policy regarding insurability.--
  • Thorough knowledge of company policies and procedures.
  • Excellent oral, written, and interpersonal communication skills.
  • Current valid State of California EMT or Paramedic Certification, as well as any and all other licenses and certification required by field personnel.
  • Experience in teaching highly recommended Certifications and Licenses:
    • A valid California driver's license
    • Current California Paramedic or EMT license
    • Current CPR certification
    • Ambulance Driver's certification
    • Current Medical Examiners Certification EEO/AAP Statement: We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Ambulnz is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Ambulnz are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Ambulnz, El Monte , Director of Operations, Executive , El Monte, California