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Deputy Director, Centralized Operations

Company: East West Bank -
Location: El Monte
Posted on: March 16, 2023

Job Description:

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Deputy Director, Centralized Operations. -The Deputy Director, Centralized Operations will be responsible for and assist in the management of various operational teams including, but not limited to: Central Processing Department, Branch Support, Deposit Account Services, Item Processing, Branch Operations, Customer Service Center and Risk & Operations. This individual will also work closely with the BSA, Compliance and Legal departments to ensure compliance with all laws and regulations applicable to the processes within these groups. This position will create and maintain a culture of continuous improvement across all aspects of our business unit.

  • Provides management to the staffing in defined areas of Centralized Operations including all HR related activities such as; recruiting, performance evaluations, coaching, training, mentoring and score cards.
  • Responsible for driving operational excellence, through efficiency and collaboration, this individual will manage a team of resources to achieve the department's operational goals.
  • This individual will partner with various line of business leadership to develop and implement strategic priorities for operations.
  • Proactively implement process improvements to ensure service quality, service level agreements and Operational Excellence. Implement metrics for tracking of operational efficiency improvement and make adjustments to processes and procedures to meet the approved strategy.
  • Maintain expert knowledge of the bank's core and ancillary deposit systems and will serve as strategic adviser to the direction of the systems that impact deposit operations. Will also work closely with business units to provide subject matter expertise for core ancillary deposit systems.
  • Create and maintain a collaborative work environment that facilitates the achievement of business plan objectives.Provide leadership, direction and support to all Operations staff.
  • Develop and implement effective processes to identify, escalate, report and track risk related issues.
  • Ensure that departments have strong controls and procedures in place to comply with all financial and regulatory requirements


    • Bachelor Degree in Finance, Accounting, Business Administration, or EconomicsPreferred minimum of 10 years' experience in Deposit Operations with a mid to large Financial Institution.
    • 15+ years of management experience
    • Experience managing multiple, complex teams
    • Strong analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings
    • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
    • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management
    • Ability to build effective relationships internally with multiple business units
    • Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action
    • Ability to work under pressure and to strict deadlines. - -Ability to manage numerous simultaneous priorities in a dynamic and fast-paced environment
    • High level of professionalism, self-motivation and sense of urgency

Keywords: East West Bank -, El Monte , Deputy Director, Centralized Operations, Executive , El Monte, California

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