CUSTOMER SERVICE REP
Company: Chevron Stations Inc.
Location: El Monte
Posted on: September 1, 2020
SummaryAt Chevron Stations Inc (CSI), we sell gasoline and
convenience products at our retail stations. We are looking for
hard working people who value safety, enjoy working as a team and
have a positive work attitude. The perfect fit for our team are
individuals who are self-motivated, dependable and able to work
effectively & safely in a fast-paced environment while maintaining
100% total customer focus. The Customer Service Representative
(CSR) operates at the retail facility and provides exceptional
customer service, while accurately transacting sales of fuel &
merchandise and maintaining a clean & safe work environment for
all. The Customer Service Representative works in support of the
station manager in the completion of all store level tasks. CSRs
perform a variety of activities related to different areas of the
station including food preparation, cash register duties, customer
service, general housekeeping and other related functions.
Job Expectations Maintain courteous, professional contact with
co-workers, customers, vendors and community at large. Maintain
neat appearance and good personal hygiene in compliance with CSI
image standards. Support and follow established safety, security,
quality guidelines as well as CSI's policies, procedures,
practices, and programs. Report accidents or incidents to the
manager immediately. Preserve safety of self, fellow employees, and
all others in the work location by utilizing the CSI Loss
Prevention process. Ensure proper sanitation and food handling,
preparation, storage and disposal procedures are followed in
accordance to the county regulations. Follow federal law and
company standards on carding customers for all age restricted
products sold at the stations. Work professionally with vendors and
contractors Regular and punctual attendance.
Essential Functions: Provide exceptional guest service. Be
courteous, always greet and thank all customers while making eye
contact. Conduct all point of sale activities accurately and safely
while adhering to CSI guidelines and procedures. This includes
retail and fuel sales transactions completed through multiple forms
of payment. Maintain cash drawer to be at or below maximum level.
Secure all funds in safe and perform cashier reconciliation at each
end of shift to ensure accurate management of sales. CSI cash
handling policies, guidelines, and procedures are followed
consistently. Perform consistent station cleaning of the indoor and
outdoor facilities including restrooms, islands, pumps, and car
wash, if applicable. Prepare food and hot beverage products.
Effectively manage foodservice and beverages to ensure maximization
of sales and minimization of loss through continuously checking
product levels and re-stocking as needed. Actively promote store
specials and other marketing programs. Cross-check price of
delivered goods for accuracy. Distribute delivered goods in an
orderly manner throughout the store and continuously ensure shelves
are full of products. This includes both the retail space and
cooler locations in the store. Observe local law requirements in
activating and filling vehicle fuel tanks with gasoline or diesel
fuel to specified levels. - Oregon Only May perform other duties as
assigned by management.
Requirement/Qualifications: Available to work a variety of hours,
which may include early mornings, evenings, weekends, overnight
shifts, and holidays. Strong attention to detail. Ability to handle
challenging situations professionally and exercise exceptional
judgement. Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as
required by law (in specific locations only).
Supervisor Responsibilities This position has no supervisory
Travel Rare, limited to required training and coverage for nearby
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and
uneven surfaces. Ability to bend, lift, push, and move product
using proper lifting techniques. Follow the team-lift concept if
objects are too heavy or awkward. Work safely with equipment that
can create and hold very high temperatures while always using
appropriate personal protective equipment. Periodic exposure to all
outdoor conditions during daylight hours. Occasional exposure to
walk-in coolers at 34 F.
This job description is not all inclusive. In addition, CSI
reserves the right to amend this job description at any time. CSI
is an Equal Opportunity Employer, committed to a diverse and
inclusive work environment.
Keywords: Chevron Stations Inc., El Monte , CUSTOMER SERVICE REP, Hospitality & Tourism , El Monte, California
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