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Customer Service and Operations Support Representative

Company: Competitive Essential Customer Acquisition Firm
Location: El Monte
Posted on: May 3, 2021

Job Description:

Job DescriptionAs a Customer Service and Operations Support Representative, you help create the energy and excitement surrounding our clients--- products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers--- needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.--Key Qualifications:

  • Tech-savvy, proficient in Windows and MacOS
  • Dedicated to providing an excellent customer experience
  • Strong communication and interpersonal skills
  • Organized and detail-oriented--Description:As a Customer Service and Operations Support Representative, you---ll be responsible for attending to customer needs, while providing innovative solutions. Our associates are the initial face of our team and determine the in-store experience. Customer Service and Operations Support Representative guide customers to the most suitable choice, suggest premium options and help with new product setup. Our associates are up to date on the latest news in technology and social media. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.--Additional Requirements:
    • Aid customers by applying critical thinking to troubleshoot routine problems
    • Enter customer data and update pre-existing customer accounts
    • Drive sales by suggesting compatible products, services, and add-ons
    • Provide knowledgeable responses to consumer inquiries
    • Become well versed in compliance guidelines
    • Open to a flexible work schedule
    • Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
    • Candidates must be over eighteen years of age and eligible to work in the United States--If you---d like to start a long term career with our team, submit your application today for immediate consideration!--Persons with Experience in the following areas should apply: Business Operations, Labor and Development Operations, Recruiting Operations, Field Operations Manager, Talent Acquisition Operations, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer RepCompany DescriptionAt KPI our mission is to foster a culture for people to be successful and maintain a proper balance between life and business. We strive to inspire happiness in our people---s lives, not only in business but with their friends and family. We find that when someone has the proper lifestyle balance they excel in all aspects of their life, including their work life which helps us grow as a business and hit our goals as a team.

Keywords: Competitive Essential Customer Acquisition Firm, El Monte , Customer Service and Operations Support Representative, Hospitality & Tourism , El Monte, California

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