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Customer Service Representative

Company: Collabera
Location: El Monte
Posted on: September 24, 2022

Job Description:

Note:

  • The position is Onsite (No Work from Home).

    Position Details:
    • Position: Senior Fraud & Claims Operations Representative (Customer Service Representative)
    • Industry: Banking/Financial Services
    • Job duration: 3 months (Possible Extension/Conversion based on performance)
    • Client Location: El Monte, CA 91731 (Onsite)
    • Hours/Week: 40
    • Interview Process: Virtual / In-Person
    • Start Date: 10/14/2022 (Tentative)
    • Pay Rate: $22.29/hour without any healthcare and medical benefits Required Experience:

      • 4 years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent .
      • Excellent verbal, written, and interpersonal communication skills. Roles and Responsibilities:

        • Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
        • Provide feedback and present ideas for improving or implementing processes and tools within the fraud and claims functional area.
        • Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, and policy violations or resolve merchant disputes in order to mitigate and recover losses.
        • Provide subject matter knowledge and interpretation of procedures to less experienced staff.
        • Interact with fraud and claims functional area on a wide range of information as well as with external customers.

          If you have any questions/need any additional information, please call me at 1 (404)- / Email me at llabera.com> .

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Keywords: Collabera, El Monte , Customer Service Representative, Hospitality & Tourism , El Monte, California

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