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Technical Implementation Project Manager

Location: El Monte
Posted on: April 4, 2021

Job Description:

IntroductionFor more than 45 years, East West Bank has served as a pathway to success. With over--120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.----Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing--commercial bank with an exclusive focus on the U.S. and Greater China markets. With total assets over $52.2 billion, were ranked among the top 25 largest banks by asset size in the United States. And since 2010, we have been recognized--by Forbes magazine as one of Americas Best Banks. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.OverviewWe are currently seeking a GTS Technical Implementation Project Manager (GTS Technical IPM). The GTS Technical IPM is a specialist focused on a specific set of treasury management products requiring technical integration between the bank and clients. This individual is a product and technical subject matter expert, a seasoned implementations professional, and a team player willing and able to provide nearly any level of support required and related to the customer onboarding of assigned product(s). The GTS Technical IPM works closely with Global Transaction Services product managers, sales consultants, information technology, relationship managers, and operations teams to successfully onboard local, regional and national customers and prospects. They are responsible for managing complex onboarding of customers for API, Integrated Payables, Remittance, and file transmissions. Responsibilities

  • Manage multiple and complex onboarding engagements for supported products. Engagements will be with both US and Greater China clients
  • Maintain expert technical status with internal and external product developments and innovations for supported products.
  • Join in customer sales calls to gain understanding of customers technology framework for a detailed understanding of capabilities and how to best integrate and implement them for API, integrated Payables and Transmission enablement
  • Assess and validate clients business needs (i.e. current process and future desired process).
  • Conduct product/solution demonstrations via webinar and in-person.
  • Act as the product SME for customers and communicate customer requirements to implementation team, technology/operations groups and product management as required.
  • Provide detailed requirements to implementation team. Participate and or lead the customer implementation meetings to ensure a smooth transition and a detailed understanding of the product scope is gained by the implementation team.
  • As needed, actively work with customers and product management to identify potential product enhancements and advance new product ideas.Qualifications
    • Expert knowledge in discussing data file standards, file format, field mapping, and transmissions related to disbursements, reporting and remittance processing required
    • Minimum 5+ years of Treasury Management experience preferred
    • Business related Bachelors degree preferred.
    • Candidate must have highly refined skills in speaking, writing, and presenting complex technical concepts and information.
    • Confident and capable assessing customer needs with active dialog, listening, and analytical acumen.
    • Experience in working effectively with product, sales, information technology, relationship managers, and senior executives to develop complete customer solutions.
    • Expert knowledge of receivables (AR) and disbursement (AP) processes, exception handling, and Treasury Management products and solutions.
    • Experience in demonstrating complex software- or browser-based solutions.
    • Familiarity with corporate ERP systems.

Keywords: UNAVAILABLE, El Monte , Technical Implementation Project Manager, IT / Software / Systems , El Monte, California

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