Treasury Technical Support Analyst
Company: Wells Fargo
Location: El Monte
Posted on: March 12, 2023
Job Description:
Job Description Important Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as "Personal Cell" or "Cellular" in
the contact information of your application. At Wells Fargo, we are
looking for talented people who will put our customers at the
center of everything we do. We are seeking candidates who embrace
diversity, equity and inclusion in a workplace where everyone feels
valued and inspired. Help us build a better Wells Fargo. It all
begins with outstanding talent. It all begins with you. About this
role: Wells Fargo is seeking a Technical Support Analyst within
Commercial Capital as part of Commercial Banking. For additional
information on this line of business, refer to the external Careers
Site at . In this role, you will:
- Creating a positive client experience for customers engaging
the team for treasury application technical support. This
experience is measured by direct surveys sent to users the
consultant has supported. Whether a technical solution is available
or not, it is paramount the client receive the best experience
possible by providing all alternatives and accurate delivery of
technical information.
- Providing basic to intermediate level of technical support and
consultation to end-users and internal servicing agents for
commercial banking online products and applications. Examples
include but are not limited to; internet browser
markup/scripting/display issues, transactional inconsistencies,
associated application hardware support, network connectivity, and
technical mechanics of application workflows.
- Interprets, evaluates, and resolves where possible telephone,
email, and internally assigned inquiries pertaining to the
functional operation of all installed and supported applications,
including associated hardware and software
- Analyzes moderately complex inquiries and determines
appropriate steps to resolve problems while maximizing performance
and efficiency for application end-users. This support can be
related to specific products or client applications.
- Responsible for monitoring production issue trends and
communication of client reported defects or other feedback. In this
role, employees are responsible for bringing global system outages
or client reported application defects to management's attention,
as well as capturing necessary information from the end-user to
assist technology teams in troubleshooting or analysis.
- Act as a liaison between customer and product
management/technology development teams for complex issues to
coordinate satisfactory technical issue resolution Required
Qualifications, US:
- 2+ years of Business Relationship Support experience, or
equivalent demonstrated through one or a combination of the
following: work experience, training, military experience,
education
- 2+ years of experience in one or a combination of the
following: technical support, e-commerce application support, or
e-commerce development experience
- 1 year of direct end user support or customer service
experience Desired Qualifications:
- A BA/BA degree or higher in information technology
- CompTIA A+ certification
- Microsoft Technology Associate (MTA) (Windows Operating System
Fundamentals) (Networking Fundamentals)
- Understanding of computer networking, including but not limited
to: local area networks (LAN), wide area networks (WAN), internet
service provision (ISP), internet protocol (IP), local machine and
group security policies, firewalls, and web proxy/content
filtering.
- Advanced understanding of end-user operating systems, Windows
10, and MacOS.
- Advanced understanding of settings in web browsers such as
Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.
- Advanced understanding of smartphones and tablets, including
Apple iOS and Android OS, using both native application and
web-based functions.
- Intermediate Microsoft Office (Word, Excel, and Outlook)
skills
- Knowledge and understanding of treasury management industry
products and services
- Excellent verbal, written, and interpersonal communications
skills.
- Proven success in problem analysis and resolution with strong
attention to detail and accuracy.
- Strong organizational skills; ability to multi-task and work in
a deadline driven environment.
- Ability to work effectively in a team environment and across
all organizational levels, where flexibility, collaboration, and
adaptability are important
- Ability to work in a fast paced deadline driven
environment
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA Network+
- Apple Certified iOS Technician (ACiT)
- Apple Certified Mac Technician (ACMT) We Value Diversity At
Wells Fargo, we believe in diversity, equity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law. Employees
support our focus on building strong customer relationships
balanced with a strong risk mitigating and compliance-driven
culture which firmly establishes those disciplines as critical to
the success of our customers and company. They are accountable for
execution of all applicable risk programs (Credit, Market,
Financial Crimes, Operational, Regulatory Compliance), which
includes effectively following and adhering to applicable Wells
Fargo policies and procedures, appropriately fulfilling risk and
compliance obligations, timely and effective escalation and
remediation of issues, and making sound risk decisions. There is
emphasis on proactive monitoring, governance, risk identification
and escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Candidates applying to job openings
posted in Canada: Applications for employment are encouraged from
all qualified candidates, including women, persons with
disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, El Monte , Treasury Technical Support Analyst, IT / Software / Systems , El Monte, California
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