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Customer Care Assistant

Company: KeHE
Location: El Monte
Posted on: June 18, 2022

Job Description:

Overview Good people, working with good people, for our common good.Sound good?KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Customer Care Assistant assist the Inside Sales/Customer Care Center with functions related to orders and customer service. The Customer Care Assistant is also responsible for other non-customer interfacing activities such as mailings and distribution of information to internal and external customers.HOURS: 1:30pm-10pm Pacific Time scheduleThis position will be 100% remote serving our West region, within the above working hours. Essential Functions Responsible for entry of all manual orders (email, fax) into NTS (KeHE's ERP) and Customer First applications in order to assist Inside Sales Specialists in delivering first class customer service.Identify order totals, promotional items, deleted or out of stock items and offer substitutionsEntry substitution or promotional findings into Customer First application to provide maximum sales opportunity / customer satisfaction to Inside Sales SpecialistHandle necessary mailings of supplies and information to customers and external employees.Help with call overflow in emergency situationsMust maintain good attendance.Maintain safe work practices.Maintain safeguards of confidential company information.Other duties and special projects as requested. Minimum Requirements, Qualifications, Additional Skills, Aptitude High School Diploma or GED required.Minimum of one (1) year of Customer Service or Sales experience required.Qualifications / Additional Skills / Aptitude:Strong data entry/10-key skills with high rate of accuracy and proficiency with Microsoft Office required.Excellent customer service, grammar, verbal and writing skills.Resourceful, results-oriented, and well organized.Excellent telephone skills.High energy level, comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities with minimal supervision.Strong interpersonal skills, ability to get along with diverse personalities, tactful, and flexible with both internal and external customers.Establish and build business relationships and credibility.Be decisive and able to recognize and support the organization's preferences and priorities.Functions well in a team environment.#LI-Remote

Keywords: KeHE, El Monte , Customer Care Assistant, Other , El Monte, California

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