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Provider Relations Coordinator *Hybrid*

Company: ApolloMed
Location: El Monte
Posted on: November 21, 2022

Job Description:

SUMMARY

A Provider Relations Coordinator supports the Provider Relations and Business Development department by performing all administrative tasks needed to facilitate the growth of the business. This may include drafting of correspondence, coordinating and scheduling meetings, and completing all paper necessary to facilitate business. Additionally, coordinators are often responsible for building and maintaining relationships with clients and potential business partners in an effort to promote a climate that facilitates future sales for the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Must maintain professional etiquette working with external customers and interacting with staff.
  • Help support inquires received from the Business Development Associates/Provider Relations Representative.
  • Must be proficient in Microsoft Office programs - excel, word, PowerPoint, etc.
  • Must be able to research claims, eligibility, and compliance items raised by physician practices.
  • Ability to handle provider concerns in an empathetic and caring manner.
  • Assistance in handling provider status change requests, including terminations, adding of providers, address change, telephone change, etc.; Ensure the accuracy of all assignments related to provider changes and complete all requests in a timely manner.
  • Assisting Director to draft provider documents including formal letters, faxes, certified mail, and drafting of these documents as assigned
  • Act as liaison between internal departments and external entities to effectively communicate and follow-up in a timely manner to resolve provider inquiries and requests.
  • Review providers' add, termination, and demographic update requests.
  • Identify providers' data error and coordinate with responsible parties to correct.
  • Accurately log all providers' requests and be able to provide monthly summary to Director.
  • Adhere to corporate standards for performance metrics, data integrity, and reporting format to ensure high quality, meaningful output.
  • Responsible to maintain and update provider manuals annually
  • Perform other duties as necessary or assigned by the Manager/Director.QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
    requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual Chinese or Spanish is preferred.

    EDUCATION and/or EXPERIENCE
    • High school diploma and Associate's degree or equivalent from two-year college.
    • One year or more working in Managed Care or Doctor's office setting is preferred.
    • Excellent oral and writing skills characterized by the ability to communicate effectively with varying audiences.
    • Must be detail oriented and possess strong organizational skills in a fast-pace environment.
    • Proven PC skills - Excel, Word, Outlook and PowerPoint.
    • May be required to work overtime to meet tight deadlines.
    • Highly motivated and able to work with multiple teams simultaneouslyPay Range: $23-25 hourly

      #HPIND

Keywords: ApolloMed, El Monte , Provider Relations Coordinator *Hybrid*, Other , El Monte, California

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