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Provider Relations Coordinator Hybrid

Company: ApolloMed
Location: El Monte
Posted on: January 18, 2023

Job Description:

Job Title: Provider Relations Coordinator (Mandarin/Cantonese or Spanish fluent preferred)Department: Value-Based Care TransformationAbout the Role:A Provider Relations Coordinator supports the Provider Relations and Business Development department by performing all administrative tasks needed to facilitate the growth of the business. This may include drafting of correspondence, coordinating and scheduling meetings, and completing all paper necessary to facilitate business. Additionally, coordinators are often responsible for building and maintaining relationships with clients and potential business partners in an effort to promote a climate that facilitates future sales for the organization.You are:Comfortable with ambiguity and biased towards action. You can identify the 20% of the work that leads to 80% of the result and mobilize and execute the high-impact work consistently. You enjoy thinking about complex and ambiguous problems and can execute consistently and add compounding value.Relentlessly resourceful. You enjoy taking ownership and can get things done without excuses. You are resilient, detail-oriented, and truly believe that no task is beneath youGrowth-oriented. You are able to evaluate all perspectives, even if uncomfortable, and have the courage to adjust your views if necessary. You have the expertise and communication skills to balance a growth mindset with a bias towards action.Mission-driven. You are excited by the prospect of diving into complex problems that will drastically improve patient outcomes while lowering the cost of a tremendously inefficient US healthcare system, where waste is over 40% and per-capita healthcare dollars spent are double that of other developed nations.What You'll Do:Must maintain professional etiquette working with external customers and interacting with staff.Help support inquires received from the Business Development Associates/Provider Relations Representative.Must be proficient in Microsoft Office programs - excel, word, PowerPoint, etc.Must be able to research claims, eligibility, and compliance items raised by physician practices.Ability to handle provider concerns in an empathetic and caring manner.Assistance in handling provider status change requests, including terminations, adding of providers, address change, telephone change, etc.; Ensure the accuracy of all assignments related to provider changes and complete all requests in a timely manner.Assisting Director to draft provider documents including formal letters, faxes, certified mail, and drafting of these documents as assigned.Act as liaison between internal departments and external entities to effectively communicate and follow-up in a timely manner to resolve provider inquiries and requests.Review providers' add, termination, and demographic update requests.Identify providers' data error and coordinate with responsible parties to correct.Accurately log all providers' requests and be able to provide monthly summary to Director.Adhere to corporate standards for performance metrics, data integrity, and reporting format to ensure high quality, meaningful output.Responsible to maintain and update provider manuals annually.Perform other duties as necessary or assigned by the Manager/Director.Minimum qualifications:High school diploma and Associate's degree or equivalent from two-year college.Excellent oral and writing skills characterized by the ability to communicate effectively with varying audiences.Must be detail oriented and possess strong organizational skills in a fast-pace environment.Proven PC skills - Excel, Word, Outlook and PowerPoint.May be required to work overtime to meet tight deadlines.Highly motivated and able to work with multiple teams simultaneously.You're a great for this role if:Bilingual Chinese or SpanishOne year or more working in Managed Care or Doctor's office settingPossess excellent verbal and written communication skillsWho We Are:ApolloMed (NASDAQ: AMEH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.Our platform currently empowers over 10,000 physicians to provide care for over 1.2 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.Our Values:Patients FirstEmpowering the Independent ProviderBe InnovativeOperate with Integrity & Deliver ExcellenceTeam of OneEnvironmental Job Requirements and Working Conditions:Our organization follows a hybrid work structure where employees work remotely and from the office. Working from the office is encouraged when working on tasks that require a high degree of collaboration. The office is located at 9700 Flair Drive, El Monte, CA 91731The target pay range for this role is $16.50 - $28.50 per hour. This salary range represents our national target range for this role.ApolloMed is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at to request an accommodation.Additional Information:The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Keywords: ApolloMed, El Monte , Provider Relations Coordinator Hybrid, Other , El Monte, California

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