(CSR) Customer Service Representative - Retail / Hospitality Experience a Plus
Company: HIRING ASAP
Location: El Monte
Posted on: March 16, 2023
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Job Description:
We are a fast-paced, entrepreneurial firm specializing in
customer acquisition and field sales strategies. We are
experiencing an upswing in growth as we look to launch a new direct
marketing campaign for a multinational food and beverage
conglomerate. In today's economy, consumers look for ease,
accessibility, and the business to come to them. Our mission is to
bring that efficiency and convenience to the consumer on behalf of
the brand. We need people that have grit, resiliency, and a
competitive flair that will challenge the status quo and drive our
team to be innovative and industry-leading. We are looking to bring
on an industrious, charismatic Customer Service Representative
(CSR) and join a highly talented, growth-motivated team. You will
be instrumental in driving new traffic to the brand and an
essential element of our success. As the Customer Service
Representative (CSR), you will make outbound field calls to a
designated target market and use a consultative approach to promote
a full line of products, services, and subscriptions available to
the consumer. This position will be multi-faceted, as you will also
support and collaborate cross-functionally with the Customer
Service, Sales, and Marketing departments to provide frontline
feedback regarding the customer and brand experience. You
Will:
Meet with customers face-to-face and develop a deep understanding
of their personal needs to conduct a tailored product and service
recommendation.
Handle all questions, complaints, and inquiries with the highest
degree of courtesy and professionalism to promptly and efficiently
resolve issues.
Manage business transactions in connection with activation of new
customer accounts while simultaneously abiding by all CDC and state
guidelines
Possess a broad working knowledge of all company practices and
operations and demonstrate an active student mentality and
proficiency to maintain that knowledge
Support the Customer Account Manager and confidently make
recommendations to improve specific operating procedures,
processes, and minimize customer churn
Participate in ongoing on-the-job training including, but not
limited to one-on-one training sessions, virtual webinars, and
roleplaying various scenarios
***Comprehensive training is guaranteed to all employees to ensure
success and confidence in their role.***
Keywords: HIRING ASAP, El Monte , (CSR) Customer Service Representative - Retail / Hospitality Experience a Plus, Other , El Monte, California
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