Lead Dispatcher
Company: United Site Services
Location: El Monte
Posted on: April 9, 2021
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Job Description:
This position is responsible for direct supervision of
Operations Coordinators and the daily coordination of quality
services, deliveries/pick-ups, and additional services for your
assigned branch/branches. This position will also be responsible to
provide an exceptional customer experience for both our external
and internal customers.
RESPONSIBILITIES:
Oversees and supervises branch Operations Coordinators' daily job
duties and functions.
Assists in selection and training of new Operations
Coordinators.
Participates in training and development of Operations
Coordinators.
Coaches Operations Coordinators on job performance.
Works with Operations Manager on Operations Coordinators annual
reviews and evaluations.
Investigates complaints and provides information to internal and
external customers.
Coordinates with Legal and Human Resource staff, other managers and
supervisors regarding incidents, accidents, policies, and
procedures.
Assists with communicating information and instructions to
technicians (schedules, route changes, road conditions, accidents,
emergencies, etc.) informing them of a variety of situations that
may impact their scheduled services or deliveries.
Assists in handling all customer call-ins and updates customer on
expected delivery/service times (ETA's). Makes outgoing calls to
customers regarding locked gates, missed services, and the
resolution of site issues that impact our ability to perform
quality services, etc.
Keeps Operations Manager updated on issues and resolution of
issues.
Supports technicians telephonically/radio during reported
emergencies and provides appropriate resources to assist with
issues.
Works with customer service department and account managers on
scheduling deliveries or services.
Assists to review technician's manifest at end of day to ensure,
that pencil notes have been documented, all policies have been
complied with, and works with technicians to capture
delivery/service information.
Assists and routinely conducts route check-in audits to ensure that
all information on manifest is accurate and complete so that it can
be posted properly without questions. Conducts necessary research
to resolve account discrepancies and accurately documents,
communicates, and submits these findings to FOS for finalization.
Submits completed and reviewed route sheets to FOS for posting.
Assists with sequencing routes & pick up and deliveries daily.
Special/other projects as assigned by management.
Ensure the highest level of customer service for both our internal
and external customers
In order to be successful at this job, here are some SKILLS you
should have:
Customer Service
Teamwork
Organization
Communications
Decision Making and Problem Solving
High school diploma or general education degree (GED) and/or
training; or equivalent combination of education and
experience.
Minimum of 2-3 years' experience in transportation field.
Additional Requirements:
Computer knowledge (Microsoft Office)
Well-developed clerical & administrative skills
Well organized & ability to work under timelines & constraints
Strong written & verbal communication skills
Analytical, process oriented, and ability to focus on details for
long periods of time
Should be a resourceful person and perform in a professional
manner.
PandoLogic.Category: Logistics, Keywords: Dispatcher
Keywords: United Site Services, El Monte , Lead Dispatcher, Professions , El Monte, California
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