Longo Lexus Service Consultant
Company: Penske Motor Group
Location: El Monte
Posted on: August 4, 2022
|
|
Job Description:
Overview:
We are looking for a candidate that can thrive in a demanding and
fast-paced environment. The Service Consultant serves as the
primary liaison between the guest and dealership on all vehicle
repair activities. Our Service Consultants are responsible for
writing and processing repair orders, communicating with the
technician team and the guest at all points of service repair; this
includes selling recommended service, reviewing, and explaining
each service and costs associated.This is a full-time position with
a very robust commission pay plan. Our Service Consultants get to
work with an amazing team and by working for Longo Lexus, they are
surrounded by only the best. This position is 100% on site at Longo
Lexus in El Monte, CA.Perks of working with us:401k with a generous
Company match Vacation (accruals earned on Full Time or Part Time
status)Vision, dental, and medical care benefits available to any
team full time team memberTeam member Referral Bonus ProgramTuition
reimbursement Discounts with Corporate Partners like GE, Dell,
Oakley, Yeti, Ray Ban, and many more.Development and growth
opportunitiesFree Employee ParkingOn-site gym, free of charge to
team members
Responsibilities:
Promotes service sales through communication of information to
guests on maintenance and repair needs that are identified during
the service appointment processor required as a result of a
warranty campaign.Managesthe vehicle service repair process from
the moment guest arrives at the drive, to when the vehicle is being
repaired, until the vehicle is returned to the guest.Offers logical
diagnostic services or repairs to satisfy guests concerns on their
vehicles.Presentsa service menu of recommended maintenance services
to service guestsPromotes the sales of and provides estimates for
labor, parts, and accessories.Provides a complete and accurate
written cost estimate for labor and parts, provided by the
technician.Properly, thoroughly, and legibly writes repair orders
for all guest serviced.Carefully inspects every finished repair
order for proper completion, pricing accuracy, and
legibility.Maintain communication with guests regarding any changes
in the estimate and/or promised time.Maintains communication with
the Parts department and technical staff regarding job status and
changes.Remains continuously posted on the shops workload to
determine the kind of work the shop can quickly accommodate.Advises
guests on the care of their vehicles and the value of maintaining
their vehicles in accordance with manufacturers'
specifications.Answers guest questions over the phone, Internet,
and in personPerforms other specific administrative functions as
directed by service management.Achieves the production and guest
satisfaction objectives set by management.Maintains assigned
workspace in an organized and clean manner.Maintains a professional
appearance at all times.Maintains high ethical standards in all
actions.
Qualifications:
Bilingual in Mandarin, preferred.Minimum of a high school diploma
or equivalent plus a minimum of two (2) years of automotive
diagnostic experience, required.Associates Degree (AA) from
two-year college or technical school, desiredCandidate must also
have knowledge of vehicle products and warranties, excellent oral
and written communication skills, and sound mathematical principles
(i.e.: adding, subtracting, dividing, multiplying and
percentages)Must work well independently and in a team
environment.Abilityto read and interpret documents such as
operating and maintenance instructions and information in the
English language.Must be proficient in standard office
equipment.Must have a valid drivers license and maintain an
acceptable, safe driving record.Physical demands The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Individual will be required to:Frequently required to
stand; walk; sit; use hands to finger, handle, or feel; and talk or
hear.Work in all weather conditions.Perform phyiscal activities
that require considerable use of arms and legs.Stand for long
periods of time.Exerts maximum muscle force to lift, push, pull, or
carry objects and use hands and arms in handling, installing,
positioning, bending, reaching and squating. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Why Penske Motor Group:
BECAUSE WE ARE AWESOME!Longo Lexusis a proud memberof the Penske
Motor Group family of automotive dealerships. We take a different
approach than others in the industry.We provide the best possible
guest experience for the tens of thousands that we serve annually,
whether they are purchasing a new vehicle, a pre-owned vehicle or
having their vehicle serviced by one of our expert Technicians.
Adapting to the ever-changing needs of our guests and providing
superior guest service is why Longo Lexus is the #1 Lexus Retailer
in the Western Unites States since 1990andhas consistently won the
prestigiousElite of Lexus Dealer Awardsince its inception in
1992.We are looking for the best and brightest to join our team!Are
you eager, well-rounded, and ambitious?Do you value exceptional
guest service?Are you ready for the new adventure in your
career?Then apply with us today!We firmly believe in transparency
with everything we do and we believe in being a TEAM, probably the
top reasons that our average Team Member has been with Longo for
more than 9 years.STILL WANT TO KNOW A LITTLE MORE?Longo Lexus -
We're here for youLongo Lexus RX350 FSportLongo 500 - Blast from
the Past
Keywords: Penske Motor Group, El Monte , Longo Lexus Service Consultant, Professions , El Monte, California
Click
here to apply!
|