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Customer Service Rep

Company: Kelly Services
Location: El Monte
Posted on: November 22, 2021

Job Description:

**Ready, set, go.** Put your career in motion with a great, new opportunity. Join the Kelly -- Professional & Industrial team as a 2nd shift Customer Service Representative at a leading provider of transportation, logistics, and related services! Our client serves more than 80% of the Fortune 500 companies, offering the broadest portfolio of services in the industry with its 70+-year successful track record.
Sounds like an excited opportunity? Apply today! We're here every step of the way to help you and your career be the best it can be. Bring your energy, and find out what's next for you.
The primary responsibility for the Customer Support Representative is to create, monitor and complete shipments. This individual is also accountable to ensure that the most cost-effective carriers are used. As a member of customer service, the individual is also accountable to manage customer relationships in order to achieve specific key factor goals.
This is a 2 nd shift position working on Sundays, Mondays, Tuesdays, Fridays, and Saturdays!
The hourly pay is at $22/hr.
**DUTIES AND RESPONSIBLITIES**
-Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to:
-Generate freight according to solicitation plans
-Takes complete ownership of load from beginning to end
-Develop and maintain relationships with customer base
-Accepts freight based on flow and market balance
-Track turned down freight
-Anticipates problems and acts pro-actively to solve them.
-Participates in quality projects to support customer's needs.
-Ensures all computer information is accurate and up to date
-Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency.
-Provides back up support to other CSR's on the team to eliminate any customer hold time.
**EXPERIENCE AND SKILL REQUIREMENTS:**
-Minimum of high school diploma or equivalent
-Proficiency with Microsoft Office 2016 and Microsoft Excel
-Intermediate to advanced data entry skills required
-Strong solicitation skills
-Excellent communication and listening skills
-Strong problem solving and analytical skills
Reach out to us today for more details!!
**Why Kelly** **--** **?**
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
**About Kelly** **--**
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, El Monte , Customer Service Rep, Sales , El Monte, California

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